Service Delivery Policy
academy.ecoex.market
EcoEx Academy delivers digital training services — there is no physical shipment involved. This page explains how and when access is delivered after registration and payment.
1. What Is Delivered
- Zoom session link for your registered live session.
- Certificate, issued after successful completion or attendance of the session.
2. Delivery Timeline
| Item | When it's delivered |
|---|---|
| Zoom link | Automatically, immediately after payment is confirmed |
| Certificate | Within a reasonable period after session completion, subject to attendance and completion criteria |
3. Non-Delivery Issues
If you have paid but did not receive your Zoom link, or certificate within the expected timelines, contact support@ecoex.market with your registered email or mobile number and payment reference (UTR) so we can resolve it promptly.
4. Group Registrations
Each participant in a group registration receives their own Zoom link , and certificate individually, once their own registration and payment at the applicable group rate is confirmed.