Refund & Cancellation Policy

1. Cancellation by the Learner

• You may cancel your registration and request a refund before the scheduled live session begins.
• Cancellations requested close to the session start time, or after the session has taken place, are not eligible for a refund, as the seat and resources are already committed.
• To cancel, contact info@ecoex.market with your registered email or mobile number and your payment reference.

2. Group Registration Cancellations

• If a group registration, primary plus up to two additional participants, does not complete in full before the registration deadline, the group discount does not apply, and each completed registration is charged at the standard price shown at the time of registration, or refunded the difference.
• Any individual within a group may cancel their own registration under the standard cancellation terms above; this does not automatically cancel the other members' registrations.

3. Cancellation or Rescheduling by EcoEx

If EcoEx cancels or reschedules a session, for reasons such as insufficient enrollment or trainer unavailability, registered learners will be offered either a full refund or a free transfer to the next available batch.

4. Refund Method & Timeline

• Approved refunds are issued to the original payment method or UPI account used for payment.
• Refunds are processed promptly once approved, though the amount may take additional time to reflect depending on your bank or UPI provider.

5. Non-Refundable Items

Once a certificate has been issued or session recording access has been granted, the registration is considered fully delivered and is not eligible for a refund.